Frequently Asked Questions
How long will it take to get my order?
When you are custom ordering from me please be sure to provide me with all the details, regarding sizing and length, tutu color(s), ribbon choice (color or special requests) and any other embellishments you may want, in order to avoid delays in your order processing.
My Standard Make Time is 14 business days for tutus and up to 21 business days for tutu dresses (this does not include the shipping time). I do offer rush options for those needing their orders sooner than the Standard Make Time. Please make sure you let me know if you have questions on whether you can receive an order by a certain date.
I would like my order rushed, is that possible?
I do offer Rush Make Time options on my products, there are several options available for Rush Make Times at additional fees. This way, you can select a rush option that will allow your purchase to be made within the business day time-frame you select. Just remember, your item will still need to be shipped. I can also offer Express shipping, this is an additional fee, and it is NOT included in the Rush Make Time. Please see Rush Orders on my Terms of Sales page or contact me for more information.
What Payments do you accept?
I use PayPal to process all payments. With PayPal you can pay via credit card or e-check. Please note paying via e-check will delay your order, as your make time will start once the payment clears.
Can I cancel my order?
If you have placed an order and I have not started to prepare the order, I will be happy to process a cancellation for you. See Cancellations my Terms of Sales page for more in depth information.
Can I return my tutu for a refund or exchange the size?
All sales are FINAL on custom ordered items. Should an error occur on my part, I will be happy to correct it at my expense. Since all of my items are custom made when you purchase (Ready to Ship items are the only exception), I cannot accept returns or offer refunds. Please make sure you have measured correctly and provided the appropriate sizing when ordering. In the highly unlikely event that you receive a custom ordered item that is damaged or defective, a return or exchange may be issued at the sole discretion of Tutu Fancy Designs. All damaged or defective custom ordered items must be brought to my attention within 24 hours of confirmed shipping arrival.
On Ready to Ship items, if for any reason you are not happy with your item, please contact me within 24 hours of confirmed shipping arrival and I will be glad to exchange your item, as long as they are returned in brand new condition. I have a great reputation for making my customers happy.
Please contact me for arrangements.
How are items shipped?
I ship via USPS Priority Mail (2-3 day delivery) with delivery confirmation within the US. Please note that priority mail is not a GUARANTEED service and therefore on occasion delivery can take more than the 3 days estimated time. See Terms of Sale for more shipping information.
What is your Privacy Policy?
I will NEVER share your private information with any other party. All of your transactions are processed on a secure server. Your privacy is of the utmost importance to me.
How does your sizing work?
I have created a complete page, Sizing Your Tutu, detailing how my general sizes run. However, I prefer to make your tutu(s) the exact size and recommend for best fit you provide custom measurements. My sizing page also details how to measure for tutus.
How do I care for my Tutu?
Caring for your Tutu is easy. When your tutu arrives the tutu may be a little wrinkled from the shipping process. Your purchase will come packaged and folded in a box, so it will require a little bit of fluffing after arrival. Remove your tutu from the box and hang right away. Start with the inside layers first and work your way out. Finger comb through your tutu by running your hands thru the layers, please be careful if you have embellishments (like rhinestones or sequins on your tutu). Once you have worked your way pulling and fluffing thru all the layers I recommend hanging it in your bathroom and running a hot shower for 5-10 minutes to get out any creases. Your tutu should be back to “princess perfect” condition, and ready to be loved! After your little one wears the tutu, repeat the process above and make sure to finger comb the layers by pulling and tightening each layer.
Some people prefer to just use a steamer, which is fine…just be careful and do not get too close, especially if your tutu has embellishments on it. Another solution is the Downy Wrinkle Releaser product (which will also give your tutu a nice fragrance). Spray on your tutu and use your fingers to “comb and straighten” the many layers of tulle.
If your tutu is for a particular event or special occasion, on that day, put the tutu or tutu dress on your little princess and refluff while on them for the perfect look.
The more your “princess tutu” is loved, it may get a little dirty. Spot cleaning or hand-washing is the ONLY method. Shake excess water off and hang to dry…use your fingers to “comb and separate” the many layers of tulle. Most of all…enjoy your “princess tutu” and wear it often! Again, only wash your tutu by hand!
At Tutu Fancy Designs, I am happy to answer any questions you have regarding any of my products. Please contact me with your questions before placing your order. In most cases, once your order is placed, I will ship it to you within 1-2 weeks.
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